Eufy unable to connect to homebase Nov 27, 2020 路 Doorbell press button blink blue and Homebase voice message said unable to add device, Also on security app Unable to add doorbell. However since yesterday the homebase led has turned red and after several attempts including restarting the homebase 2 is not connecting to WiFi, while all other mobile devices are perfectly connected to same WiFi. Tap Next and connect your smartphone to the same WiFi router that the HomeBase is connected to. Finally, follow the in-app instructions to pair and sync the camera to HomeBase. I will likely ask a friend to test it in his May 24, 2021 路 Had same issue. I have 2 WAY out…. It’s driving me nuts!!! THIS SHOULDN’T BE HAPPENING 馃檨 Any ideas? I’ve read other threads. Before attempting to add the Eufy Doorbell to the Homebase, it’s crucial to verify that your specific doorbell model is compatible with the Homebase. Wifi is connected to base. Please help!!! HomeBase is updated. Also, Turn On Unestricted data Usage. Cameras are at my home in May 7, 2021 路 You need a dedicated SSID for 2. eufy Floodlight Cam 2 Pro FAQ. The Homebase 2 LED keeps flashing blue, I've left it for over 24 hours with no change. Trying to set up the Homebase 2 to my wifi. Nov 5, 2020 路 My issue has to do with my iOS Eufy app not being able to add devices such as my factory reset Homebase 2 or my Eufy 2C cameras using my active Velop mesh system on my working Homebase 2 or making changes in the settings of the working 2C cameras such as changing the activity zones, motion detection sensitivity, etc. Then the camera will connect with the HomeBase. This Reddit is aimed at the education and support for the community. Please help and advise. Restarted Homebase but no change. I have emailed customer support. Via wifi is fine. Number of Views Tried all the steps listed above and even went as far as buying a second identical unit and tried to sync it to the original Homebase and the newly bought Homebase. Make sure the light in front of the HomeBase is blue or white and the light on the camera is blue or white when the camera is pairing with the home base. bla1338 November 22, 2021, Unable to connect to homebase. I tried reaching out here and to Eufy - Nothing. I have my base up 2 inches and tape around it so I can realign if it gets bumped. 1: 655: March 23, 2021 Jun 22, 2022 路 If you’re having trouble adding your Eufy camera to your HomeBase or app, there are a few troubleshooting techniques to try. Nothing changes the behavior. Still no luck, so I removed the cam from the homebase and repeated the process. I see it connects to the Internet, it blinks blue, but it refuses to complete the setup in the App. Homebase 2 has been assigned an IP by DHCP and I can see UDP traffic between Homebase 2 and Amazon AWS. Pressing the SYNC Button. After searching for many issues and trying all possible options: Resetting home base 2 Updating the firware resetting cam 2c with sync button to be pressed 5 times removing Feb 13, 2023 路 eufy Community Unable to connect to homebase (-12) Archived. Jul 8, 2021 路 Hi, I have home base 2 and 2x Eufy Cam 2C. -23” Jul 11, 2020 路 Anyone having issues connecting to their Homebase or cameras? Is Eufy down again? Unable to connect to Homebase (-2) Archived. (Cameras fully charged) I also have a “eufy cam 2c” connected to my homebase#2 with no problem… only the “eufy cam” had the problem. is there a way i can completely reset the homebase to go to setup again? i have done the unplug Jun 30, 2022 路 Unable to Connect to Homebase 2 - Eufy Updates. E. Currently Homebase 2 is connected to the internet. If the issue persists, we would be grateful if you could contact eufy customer support and provide us with a pairing video so that we can determine the issue and offer a Aug 26, 2021 路 4 x new Eufy 2c cams won't connect. Jul 22, 2023 路 Eufy Homebase acts as the main hub that links all your Eufy devices together. I'm really disappointed as I purchased the Smart Drop (and the Homebase 3) assuming that I could use them together. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of the router. Unable to connect to Homebase (-2 Why is Eufy Doorbell not connecting to HomeBase? There are several reasons why a Eufy Doorbell might fail to connect to the HomeBase: 1. Move the Homebase closer to your WiFi router or access point. I’ve checked and double checked that I’ve allowed data roaming, along with all the permissions on the app, just won’t load up! It’s worked a handful of times, but for the most part, just says unable to (Eufy app on iOS, HomeBase 3, and Indoor 2k Cameras — all updated and compatible to be added) It’s on the same Wi-Fi network, at first I thought it was because the HomeBase 3 was connected via Ethernet but when I unplugged the Ethernet cable from the HomeBase 3 and have it connected via Wi-Fi, it still won’t connect or find the HomeBase 3 Feb 24, 2022 路 I tried to connect the Homebase to the iPhone hotspot (to the Vodafone sim network) and it doesn’t work. Eufy truly are useless. Here are some reasons your Eufy camera isn’t connecting to the HomeBase: The battery in your camera might be low. Come to add another camera and it wont connect at all. My Homebase is installed in my basement (far away from my camera). The last setting might help speed things up if you have Data Saver turned on. I have great 4G connection at my iPhone 12 Pro max but when try to open camera I see first “establishing secure video channel and after However, Eufy has since pushed an update allowing you to switch to a Wi-Fi connection once you finish the setup. Jun 5, 2021 路 I just purchased my Eufy Homebase and 2 Eufycams yesterday. 0h as of January 2021. They have special indoor and outdoor cameras with high resolution and even pet cameras that can feed treats to your pup! Eufy cameras are extremely reliable, but there may be some problems the… Continue reading Eufy Camera Unable To Connect To HomeBase – Checking HomeBase’s Internet Connection. 0: 283: January 28, 2023 Feb 25, 2021 路 Hello, I am having the same problem: “Unable to connect to video doorbell (P2P connection failure)” and then it tries to establish a secure video channel. Also… don’t forget to try setting the homebase Oct 23, 2024 路 The issue is that I am unable to communicat with the homebase in any way via the eufy app, and therefore also the doorbell that is connected via it. Aug 22, 2022 路 My homebase (1st gen) received system update version 3. Setup is Eufcam 2 AUS version 7 cameras TP-line DECO 3 x wifi mesh setup - covering all cameras + 50m around the property. I had 3 months waiting for a fix for a previous issue with my system. Issue: I’ll either receive a notification, or just open the app to check on a camera. Sep 14, 2021 路 Hi, I have 3pcs Eufycam 2 pro cameras , 2k doorbell camera connected to homebase2. I set them up without any trouble and the Homebase happily works on wire or wifi. Tried the following: reboot camera, rebooted homebase, camera still showed Mar 13, 2022 路 Nope. Unable to load live camera feed or view events when im on cellular. i have tried 2 different cords and all ports on my router all ports work for my other devices and cords work with other devices so i know its not the cords or router. Every time I do, it takes around 10+ seconds to try to load and then gives me “unable to connect to HomeBase. Getting that homebase set just right to keep fringe cameras online is tough. 4 Ghz and eliminate most of the problems caused by the mesh router. To verify, use the 12V/2A power adapter that came with the HomeBase and plug it into both the HomeBase and a Jan 14, 2023 路 Hi All, I’ve been having major issues with my Eufy iPhone app the past few weeks. For Floodlight Cam 1080P/2K/E 2K With the Floodlight Cam plugged into a wall outlet using the included power adapter, please launch the eufySecurity app > Devices tab > Add Device > select Floodlight Cam > Scan the QR A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. To do this, make sure you use the 12V/2A power adapter that came with the HomeBase and plug it into the HomeBase and a power source. Upon deleting the device from my app and trying to set it up again, it never gets past the blinking RED-status. -23” The firmware on my doorbell is 3. Tried 2 new cameras (replaced by retailer). me99 June 24, 2022, Unable to connect Homebase (-3) Eufycam E. Additionally, please also make sure the eufyCam has not been mounted since it will have to be physically placed next to the HomeBase during the pairing process. However, a connection on the VPN box with the open TCP ports 80 and 443 of the router solved my problem. I connect remotely to my workshop security camera using the Eufy phone app. Additionally, please make sure the 2. I will need to purchase another Homebase for my next 2 cameras, but that was expected. Sep 12, 2020 路 hello i have the same problem on a motorola g8 power with android 10 when i want to connect via cellular. Christian10 July 15, 2020, Mar 27, 2024 路 I have configured my s330 battery / solar and homebase to be connected to a deco mesh system. No sound goes out. But before going through all that, I connected the homebas directly to the Eero, and temporarily disables 5Ghz mode in the Eero app (under settings, troubleshooting, my device won't connect, my device is 2. The sync/alarm off button flashes, and if I press it the configuration is complete! However the homebase continue to lack sound. It did work when hooked directly into my router opposed to the mesh, however when i am using this configuration, the wifi drops out on one camera due to coverage, when connected to the mesh, it has full Mar 8, 2021 路 I bought a Eufycam 2 set a few days ago and I’ve been struggling to set it up with my TP-Link Deco S4 WiFi system at home. Step 2: Enable the Multi-Bridge Function Follow the instructions provided on the eufy Security app screen to enable the Multi-Bridge function, which is a straightforward and user-friendly process designed After unsuccessfully attempting to set up my Homebase 2, and reading this thread, I dug out my old 2. " discovering" homebase fails QR Code comes back as incorrect code Manually inputing SN number comes back wth incorrect number. We tried unplugging our new modem and router and retrying with the older modem/router and it was May 2, 2020 路 The second camera lost connection after several days and could not be reconnected. Our old modem/router combo (AC1900) worked and was able to connect to the Homebase 2 with no issue. Got the homebase setup on the router no problem, then added one camera ok. Removed all devices again and deleted Eufy mobile app and started all over. Failed to Connect eufy HomeBase to WiFi Network. Mar 21, 2021 路 Hi, Just got my delivery of 2c pro 2 camera kit and full home alarm system today. The issue is having periodically but when it does, all the below issues happen altogether. Then I plugged it back into the eero and it is all happy and working so far. If the HomeBase does not connect to the Internet, please refer to Failed to Add HomeBase 2 in eufy App . Jan 4, 2024 路 If you’re having trouble getting your eufy camera to connect to your homebase, don’t worry – you’re not alone. 0_817 (EU), and HomeBase version 2. Doorbell percentage shows 83%, exit the app, Doorbell then shows 5%. 2: 347: November 30, 2020 October 27, 2021 Unable to connect to Homebase (-3) Archived. 4 Ghz. I tried to connect to homebase 2 and it did not connect. ” The camera works wonderfully and is also connected to the In order to pair your Battery Doorbell Dual with HomeBase 3, please refer to the following steps: Step One: Preparation Before Pairing Make sure the HomeBase 3 has already been set up successfully in the eufy Security app. Feb 12, 2022 路 I’ve seen a good number of reports here about this type of error, but I’m not sure what suggestions people have to resolve it. I’ve had the eufy 3 cam set up for about a week or so. 4 GHz Wi-Fi network and confirm that the Homebase and mobile device are on the same network. It will connect but on test signal it says unable to connect. Check if your HomeBase has internet access. Their issues are on going and by the looks of it very long time and not getting any better. I can also then disable WiFi and it keeps working, so enabling WiFi must reset something on the Homebase that is locking up. I am using a dualband asus router. 4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2. Archived. A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. So in the end I bought a Ring doorbell and it’s worked perfectly ever since. Your router is probably blocking a port that the Homebase needs to communicate with the app. I would like to connect it to my NAS drive and have completed the setup but there is a problem with the configuration. (-1)” does anyone know what … After resetting the HomeBase, you need to add your Eufy camera to the device on the Eufy Security App. 4GHz router. Now, let’s look at what you can do to fix these issues. 1, and I am unable to update it to 3. I’d never buy Eufy kit again. I have researched all reddit and forums and still cannot figure it out. 0. Jan 21, 2022 路 When i try to connect Homebase 2 to Home Assistant I keep getting the error that my Homebase is already paired to another device and that I should reset he device. I’m sure some of us are using them. I keep gerring a red light or a blue blinking light and a lady telling me that homebase can not connect to the internet. Nov 22, 2021 路 eufy Community "unavailable to connect to application" Archived. Click on the menu icon at the top left corner of your screen. I then, in an attempt to solve the problem, removed the HomeBase2 from HomeKit in order to reconnect it to HomeKit afterwarts … unsuccessfully. If you still can’t connect your device after this, you may have to reset either your HomeBase or Eufy camera. Under Settings, go to Apps & notifications | App Info | Eufy Security Under Data Usage make sure that Background data is Turned On. I've reset the Homebase 2 using the pinhole button, no change. But whatever i do, the homebase does not connect to the internet. 1. Jun 19, 2022 路 Eufy cameras are one of the many wonderful home security devices that help people feel safer in and outside of their homes. Mar 12, 2023 路 I noticed the problem started when you click on camera event and the loading icon was a eufy “shield”. 42K. Practically, the whole system I bought and set up is useless. It was working fine till I had to unplug my devices. Floodlight_camera_manual_us. The connection between your Eufy camera and the HomeBase may be faulty. 7 this afternoon and now it says “homebase offline. Nov 12, 2020 路 Its not a Homebase to device issue. 42: 44866: May 2, 2024 When you scan the QR code to add HomeBase 2 but it fails, try the following suggestions: Make sure you have scanned the correct QR code located at the bottom of the HomeBase 2 Manually enter the 8-digit QR code instead Reset HomeBase 2 Restart your HomeBase by unplugging the power adapter 5. If I try to connect by remote eufy camera says it is impossible to connect homebase (-3) but it send notifications about presence. I have tried soft and hard resetting all devices, reinstalling app on Oct 9, 2024 路 Unable to connect to video doorbell (P2P Connection failure)… I have removed the app and reinstalled , but still the same. Doorbell beep is also heard and the both homebase and doorbell sitting next to each other. To help you troubleshoot it, please read the following steps. But not holding my breath. Contact eufy Support for More Help If the above instructions cannot resolve your issue, please email eufy customer support for further assistance. The problem with this is that it no longer allows me to access when not on the home network (WIFI). Both cam’s were disconnected as they were discharged, so I charged them for 5 hours each (as mentioned in the booklet). Sub514 February 13, 2023, Unable to connect to Homebase (-3) Archived. The red ring stays on no matter what and I don’t know what to do. 1: 486: July 22, 2021 A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. Nothing…getting a bit May 12, 2024 路 I purchased the Eufy Solar Wall Light S120 but unfortunately, I’m unable to connect it to my Homebase 3. 4Ghz only). Ensure Compatibility Between the Eufy Doorbell and Homebase. . I am having trouble connecting the hub to my router. Can you access your live view from the Eufy web portal? That will test that communication between the internet and the Homebase works. Since then, 2 homebase 2 with 4 eufycam 2C pro and 5 input sensors work without worry. i upgraded my modem (same router) and now homebase is offline and saying cannot connect to the internet please check ethernet cord. Now I'm overseas, and in the last couple of days it's only sporadically recording known events (a friend visiting, real-estate agent visiting). Has anyone else run into an issue getting the homebase 2 to connect? EDIT: Returned original Eufy to store. Still no luck, just the blue and red light which blinks and goes away. I purchased the Homebase 3 (I like the upgrade features) - I have managed to pair/sync one eufycam 2 camera but no matter what I try, I cannot pair the doorbell or 2nd eufycam 2 camera. ” If I power it off and restart it, as soon as I try to connect to any non-Solo Cam it re-enters the failed state. You can refer to the following article on how to set up the HomeBase 3: Setting Please note eufy SoloCams are currently unable to connect to eufy HomeBase 2. I have made sure the wifi is correct and 2. Number of Views 20. Going to call eufy in the morning but I’m Jan 23, 2023 路 ~Add HomeBase 2 to the App. Motorola with Android 6 works fine, whether it’s wifi or cellular. 4ghz router and set its SSID/password to match my eero (which was unplugged), then I hooked the homebase to that and was able to complete setup on the app. It’s the only one that’s not fully charged which is odd. It works fine if my phone is connected to wifi. The same goes for the Eufy video doorbell. (-3)” I can still see the still shots that summarize the each Sep 4, 2020 路 I bough my the security camera a week back and all was working fine. Has anyone encountered this issue? What is the solution? Aug 20, 2020 路 All cameras report full 4 bars connection, and are within 15 m of homebase. 0: 216: May 30, 2022 Unable to get Homebase 2 or cams working, no WiFi issues on anything else. The Eufy camera won’t connect to your Homebase because you’re using an incompatible Wi-Fi network on your mobile device or applying an improper sync process. This article is to help you switch the HomeBase from Ethernet cable connection to Wi-Fi connection. To verify, use the 12V/2A power adapter that came with the HomeBase and plug it into both the HomeBase and a Feb 3, 2023 路 I have a Homebase 2 with two eufycam 2 cameras and 1 wireless 2k doorbell (battery powered). In some cases, the battery camera failed to pair with HomeBase. Jun 19, 2022 路 One of the first things you should check if your Eufy camera is unable to connect to the HomeBase is if it has power. I've had to reinstall my Homebase 2 along side my Homebase 3 just to be able to use my Smart Drop package safe. Please any advice would be Dec 20, 2022 路 Help! Only one of our cameras 2C Pro will connect to the base. Jun 18, 2022 路 Hello, My Eufycam 2C camera could not connect anymore … the help page said to remove the camera from the app … charge it for 10 minutes and connect again via sync … only it still fails to connect in any way … the camera keeps blinking red and blue even when connected with the cable in the home station . The base acts as a portal to connect and charge spotlight cameras, doorbell cameras, and any other smart camera platforms. 5: 2362: February 20, 2021 Unable to connect to Homebase 2. I am quite confused by this. 5. 2pcs indoor camera witch are connected straight to wifi. One is Homebase 2 another Homebase 3. Tried different lan ports. Even moving the base 1 inch will drop both. The wifi connection is fine, thats my exact point. Mar 21, 2021 路 Hi, I have 2 “eufy cam” connected with homebase#1 with no problem, but today I’ve tried to connect to my new homebase#2 and it doesn’t work. 2. Eufy offers various models of doorbells, including wired and battery-powered versions, and not all are designed to connect with I'm running into a weird issues with my Homebase 2. However, after the successful scan of the QR code the Homebase 2 does not emit sound . 6. Charge Your Eufy Camera Battery. Verify that there are no issues with your router, camera battery, or HomeBase. 1. You can refer to this link: https It was originally on the Homebase 3 compatibility schedule but has since dropped off the schedule. But, good idea with the eathernet cable. Then, switch the HomeBase to Wi-Fi in the Device Tab settings. While hooking the camera to your network, use a 2. Appreciate your response Jan 4, 2025 路 So after a few attempts decided to reset the cam by doing the standard sync operation as eufy instructed on their manual on the cam and also the 5 or 10 press. 2. Launch the eufySecurity app > Devices tab > Add Device > select eufyCam/2/2 Pro > press and hold the SYNC button on top of the eufyCam for 2 seconds until it emits a beeping sound > tap To make your indoor camera connect to the HomeBase 3, please refer to the following steps: Step One: Preparation Before Pairing Make sure the indoor camera and HomeBase 3 are already set up successfully in the eufySecurity app. Can eufy SoloCam connect to eufy HomeBase? Number of Views 38. Press the SYNC button on the back of the doorbell for 2 seconds until you hear a beeping sound, and make sure there is an indicator light on the doorbell. Jan 16, 2022 路 Sometimes a camera can reattach if you just reboot the homebase. Your Eufy camera/HomeBase firmware version might be outdated. No linking to product sales, affiliate links, self promotional links, or selling equipment. Homebase 2. because I get the unable to Jul 11, 2020 路 After the last big server down time they did say they were going to do better at communicating. On my phone, cleared cache in Eufy app settings and confirmed background data usage and unrestricted data usage is enabled. The app cannot connect to it. It connects via Ethernet, but wifi problems. I’m going crazy with this issue… I'm unable to connect a new Homebase 2 to eufySecurity app. Hello, I have a Solocam S340, a Homebase 3 and they both connect perfectly to my local Home network. It is connected directly by cat5 cable - I have looked at the settings and there is no firewall issues and the router sees the unit as being connected, however, the unit just sits there, with the flashing blue telling me to reset and Jan 2, 2021 路 Just got a set of eufy cameras and doorbel and try to set it up. If you have any further questions regarding the eufy Smart Lock C33, please don't hesitate to contact eufy Support Engineers for assistance. Jun 12, 2020 路 To have a connection be able to make access to internal devices from outside the NAT, you either ned to open a whole from the inside like have the camera open up a connection to Eufy, or create a opening in the NAT that does something called port forwarding to allow traffic from the router to a specific host inside. Now adding moderators is that people with in their business who knows what going on or people from this forum who will not be able to answer because lack of knowledge. It could be software or faulty equipment but I’ve heard this is quite common. I used multiple Android devices with no luck. I tested this by setting up 2 identically configured SSIDs on my network: One with an underscore One without an underscore After entering the password for each Aug 4, 2022 路 Bought a new modem (SB8200) and router (AX3000) two months ago and have not been able to connect the Homebase 2 to it ever since. What should I do if my Wall Light Cam fails to connect to HomeBase 3? Make sure your camera and HomeBase 3 are powered on. When i now go to homebase settings , i get “Faield to request . Mar 8, 2021 路 Unable to connect my eufy 2c to my homebase. It’s just no longer possible to add my HomeBase2 to HomeKit. I will see if I can find one long enough to reach from my router to the homebase and see what happens with a wired connection. Please keep the Keypad and the HomeBase 2 within 1m/3ft during the pairing process. The camera installation works smoothly via Wi-Fi, but when I try to install it with the Homebase, I receive the message: “Please connect T81… to your router first to update the firmware before connecting to the Homebase. g. If I get the error, both sites will not be able to connect. 7. I’ve reseted homebase#2, reset the cameras, and still can’t pair it. Quite frustrating. On the Device page, tap Add Device and then select HomeBase 2. The Eufy Homebase 2 is a central hub for compatible devices and features a nonexpendable 16 GB eMMC storage capacity. Follow the guide below to link your Eufy camera to your HomeBase: Open your Eufy Security app. I keep getting a unable to connect message after scanning the QR code on the bottom of the Homebase. According to some information I found online this should mean it's ready to be setup again. Praying this fix doesn’t take that long. All works great when I’m home wifi. However, some SoloCams are compatible with HomeBase 3. I’m using the Android app v2. 4GHZ etc My modem is working fine, I have tested several other devices so I can 100% say it’s not a modem issue Any tips on how to fix this? Sep 19, 2021 路 Homebase 2 + eufycam 2 pro I am having issues connecting to the homebase via ios app. Formatted the card when it came back on for a few minutes. For less than $30, you can get a dedicated router for 2. I tried in the settings, while changing the volume. does anyone have the tip for me? Oct 29, 2024 路 1. About a week ago the Homebase lost it's connection and the status LED started blinking red. You can refer to this article about how to set up the HomeBase 3: Setting Up eufy Nope, and I contacted Eufy and their solution was to send me the motherboard in a plastic bag. When loading icon for events was previously a circle it was fine, i could see camera events. It’s a problem of eufy and ISP of the sim Hi all, recently dumped my Arlo cameras and bought a Eufy system (S380 HomeBase 3, S330 cameras, one eufyCam 2 Pro). Please make sure your devices and Aug 21, 2020 路 HI, I’m having a regular issue with my eufycam2. Really struggling to work out why I can’t view the cameras while on mobile network (one of the main reasons I have them!). I tried using my ISP router as well, and I still wasn’t able to set it up. I In order to pair your Video Smart Lock with HomeBase 3, please refer to the following steps:. Connected it straight into the router. Make sure the indoor camera and HomeBase 3 are connected to the same network. But if my phone uses cell network, and base uses wifi, no alerts. Aug 6, 2023 路 My 2k battery doorbell is doing the same. After scanning the HomeKit code on the HomeBase, the usual messages appear (see If your Eufy Homebase is unable to connect to WiFi, you can try the following steps: Make sure that your WiFi network is working properly and that you have entered the correct WiFi password. If your router won’t deliver that, it probably won’t work, or will only work intermittently. 0: 390: August 6, 2021 Jun 25, 2022 路 I’m quite literally stuck on the first step and I need help before I lose my marbles I have a Netgear Nighthawk router that’s dual band I’ve attempted to turn off the 5ghz/restart router and see if the homebase 2 will then connect but it doesn’t It’s not even recognising that it’s plugged in to the router I’m unable to temporarily disable to firewall on my router as it’s not as Jul 15, 2020 路 Anyone having issues connecting to their Homebase or cameras? Is Eufy down again? Unable to connect to Homebase (-3) Archived. So now I'm really stumped. The App on my iPhone for sure. Make sure your network router is functioning normally (it may help to restart your network router). Checking the network gateway, the Jan 17, 2022 路 Sometimes a camera can reattach if you just reboot the homebase. Aug 18, 2022 路 Hi, Just got my delivery of 2c pro 2 camera kit and full home alarm system today. Step One: Preparation Before Pairing Make sure the HomeBase 3 has already been set up successfully in the eufy Security app. One thing you can try is resetting the camera and the homebase by unplugging them and then plugging them back in. I can’t see the video from away and I have restarted/reinstalled and the whole shebang. No replys from Customer Services Anyone else had this, or has a fix…otherwise its going straight back in box and returned thanks Eufy throws the “Eufy unable to connect to Homebase (-3)” error when your device can't successfully communicate with the cloud servers. I restarted the base a few times. Oct 27, 2021 路 Just bought EufyCam 2c Pro and spent all day trying to connect / add homebase. Like Homebase 3, it accomodates up to 16 cameras and 32 sensors. Thanks A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. As soon as I try to view a cam feed, or try to change any settings, it cannot be reached anymore. What fixed it for me was enabling WiFi on the Homebase. Nov 9, 2020 路 Anyone having issues connecting to their Homebase or cameras? Is Eufy down again? Unable to connect to Homebase (-2) Archived. I get the error unable to connect to homebase (-2) . Effectively centralizing your security Apr 17, 2021 路 I follow the steps of the initial setup. When installing the camera, I can choose my local wireless network or to connect it to the Homebase. It arrived all dented and scratched, I contacted them again, and they told me to try to use it even though it arrived damaged, I told them I bought it new and expected the parts to arrive new, and they told me that all they would do was credit me $10 and send another motherboard with the same packaging. Press the CYCLE button on the back of HomeBase to restart and then add the camera again. Internet is working fine. Motion sensors are sending notifications when there is motion but there not Feb 26, 2020 路 Hello Community I have a HomeBase E on ethernet with two eufyCam E For the last month or so, I’ve been completely unable to access either the cams live, or previously recorded videos using the app on my Android phone. Make sure they are both connected to the same network. 0: 29: September 26, 2024 Oct 1, 2020 路 My issue has to do with my iOS Eufy app not being able to add devices such as my factory reset Homebase 2 or my Eufy 2C cameras using my active Velop mesh system on my working Homebase 2 or making changes in the settings of the working 2C cameras such as changing the activity zones, motion detection sensitivity, etc. When pairing the Eufycam with HomeBase, you will need to press the camera’s SYNC button for at least two seconds until you hear the beep. If the Video Doorbell Dual fails to pair with HomeBase 2, please try the following troubleshooting:. FC Dec 27, 2020 路 For anyone struggling for hours with this I found that Eufy Homebase 2 does not work over Wifi if your SSID contains an underscore (_). After the device has been successfully reset, please start a new setup process. However it will not connect to the security camera if my phone is not connected to wifi. I have already uninstalled the application several times, cleaned its memory, granted various permissions and it does not do anything. If your Eufy camera can’t connect to the HomeBase, check its power source first. Bought another set for my mum, yeah stupid. Jan 3, 2021 路 Unable to connect to video doorbell (P2P Connection failure)… I have removed the app and reinstalled , but still the same. May 10, 2021 路 Hi, I have full signal between WiFi and the Homebase and then Homebase and camera (Eufy Cam Plus), however when I try to change camera settings I get the error: “unable to connect to homebase. Regards Why is Eufy Doorbell not connecting to HomeBase? There are several reasons why a Eufy Doorbell might fail to connect to the HomeBase: 1. All other settings This specific function is designed to enhance the Wi-Fi signal of your cameras by allowing them to connect directly to your router's network. because I get the unable to Jul 6, 2022 路 Hi guys. I will head back with updates when I get any. Turned WiFi off on my phone to use cellular data Logged on to my Eufy account on my Chromebook, but still can't view live video Feb 20, 2023 路 Anyone ever have a problem like this? EufyCam 2 which was working ok but needed to have the battery recharged, cam was plugged in to the HomeBase, it showed solid blue light on, could still see video feed from it in the app and showed it charging. If your eufy HomeBase failed to connect to a 2. This works well. Jul 11, 2020 路 Anyone having issues connecting to their Homebase or cameras? Is Eufy down again? LOL. Jan 5, 2025 路 The problem is specifically connecting using mobile data. Follow the step-by-step instructions on the phone screen to power on the HomeBase 2 and connect it to your home router using the provided Ethernet cable. Both times the camera functioned for a short time (about an hour) and then lost Jun 8, 2021 路 I added a new 2C to my HomeBase2 and since then my cams (3x 2C) had not responded in HomeKit anymore. Worked great for a few weeks. Power issues. I have no idea why this worked, since the ethernet connection is also detected. 4. 1: 476: July 22, 2021 Jun 15, 2020 路 App always says unable to connect to application server… If my phone and base are both on the same wifi network, alerts work fine. Please keep the camera and HomeBase 2 within 1 meter when pairing. Nov 10, 2020 路 There ae two other Andoid settings that might help this problem. Oct 23, 2024 路 The issue is that I am unable to communicat with the homebase in any way via the eufy app, and therefore also the doorbell that is connected via it. I even uninstalled then reinstalled eufy app…same result. 73K. But outside the home network is painful to get connect to any off those cameras. Camera goes through the process “establishing secure channel”, but after about 20 seconds responds with “unable to play live video… Restart your homebase or Oct 28, 2024 路 Just purchased the 4 camera kit S3 Pro with Homebase 3. … Jan 19, 2022 路 Something got updated today. Sep 27, 2021 路 Hi. I think it is a basic issue in that my NAS drive Apr 27, 2022 路 Hi there! At the beginning, I has the same problem as you. The only possible way to connect either of them to the home base was when they were connected to the home base via the charging cable. Mar 22, 2024 路 To add a EUFY Cam to HomeBase 3, first connect HomeBase to the router using an Ethernet cable. In theory, the HomeBase can be 50ft from the WI-Fi router. - Find the Wi-Fi Connection option (HomeBase Settings> General> About Device>Connection>Wi-Fi Setup) If you have Reset router, as well as change types of wifi connection changed out ethernet cable (it announced it was disconnected from the internet when I did this, so I'm guessing the cable is working) Held sync button down until it flashed red Manually typed in number on bottom of homebase 2 (instead of using the QR scan) May 23, 2024 路 Hi, my new eufy system (homebase+3 2c cam) is connected to the 4G router (sim card), network is good but cameras show live video only if my phone is connected by wifi. No one has asked them to post 24/7 but Jun 24, 2022 路 eufy Community Cannot connect to cameras or homebase. I’ve tried everything including resetting the homebase. No linking to product sales, affiliate links, self-promotional links, or selling equipment. The other two fully charged cameras just will not connect. For some reason, the Homebase E with 5 cameras is almost always offline now. I tried to connect the Homebase to the router in my house (fiber) and everything works perfectly even with the smartphone outside the network. May 7, 2021 路 I found an old 2. I've been having the problem since the encryption debacle but thought could be poor connection/range. The connection to HomeBase 3 was successful but the stream test failed. The app can see it, the Alexa skill can see it and the homebase WiFi works fine too. Hitting refresh on the dead camera almost never works. After about 10 minutes the cam showed as ‘offline’ in the app. It probably also doesn’t work with SSIDs containing other non-alphanumeric characters either. After resetting and starting again none of the cameras will connect at all now. 4GHz WiFi network and the HomeBase has already been added in the eufySecurity app via Ethernet connection, please try the following troubleshooting steps to verify if the issue can be resolved. zxnyc cqex ubvai jhynsi ywre eyvb bjksy yafl srrx uwys